Privacy Policy

1. Introduction

Setvane (“Setvane,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, dashboard, and related services (collectively, the “Service”).

2. Information We Collect

We collect the following categories of information:

• Account information — your name, email address, and any other details you provide when you create an account or contact us.
• Payment information — Setvane does not collect or store your full card number, CVV, or other sensitive payment details. Payments are processed directly by Stripe, Inc., and we only receive limited metadata such as a transaction reference and payment status.
• Usage data — information about how you interact with the Service, such as pages visited, features used, and timestamps.
• Cookies and similar technologies — small data files stored on your device that help us keep you signed in and understand how the Service is used. See Section 4 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process transactions and send related confirmations;
• Respond to your questions, comments, and support requests;
• Monitor and improve the performance and security of the Service; and
• Comply with our legal obligations.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand aggregate usage patterns. You can instruct your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Service may not function properly without them.

5. Third-Party Services

We use trusted third-party providers to operate the Service, including Stripe, Inc. for payment processing. These providers receive only the information they need to perform their function and are contractually restricted from using it for any other purpose. Stripe's handling of your payment information is governed by Stripe's own privacy policy.

6. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you directly.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out to [email protected].